The Cardinal Values
Many distributors take a reactive approach to earning your business by knocking on your door with nothing new to offer, simply looking for orders. Here at Cardinal , we think of ourselves as your business partner. Above and beyond acting as your building materials supplier of choice, we want to work with you to help you build your business - because when you succeed, we succeed as well. Every aspect of what we do is driven by that philosophy.
- Reliability: As our customer, you depend on us to deliver the right material on time, every time. We are committed to providing you with reliable delivery service, and here’s proof: Not only do we maintain a late-model fleet of state-of-the art delivery equipment, our dispatch teams employ GPS technology and logistics software to monitor our trucks, so that they have up-to-the-minute information on every load.
- Trust: The most important aspect of our relationship with you is that we earn your trust. Trust that every contact you have with Cardinal - whether consulting with your Territory Manager, placing an order with an Inside Sales Representative, picking up an order in the warehouse with our Materials Handling Specialists, or taking delivery of an order at your jobsite by our Delivery Specialists - will be a professional, reliable experience. Remember, we're here to help you grow your business!
- Teamwork: Our team is always working together to maximize their efficiency and reach a common goal...being a valued asset to our customer.
- Accountability: At the core of accountability is reliability and personal responsibility. We value the ability of our staff and organization to honor our commitments, to clients and to each other. We take ownership of our work and promptly correct mistakes to the greatest extent possible.
- Continuous Improvement: Continuous improvement is, as the name suggests, a practice of constantly re-examining and improving processes. We believe that we will never be as great as we can be. There will always be another level we can take our offering to. Our goal is to be the best and in order to accomplish that goal, we constantly are evaluating better services and better systems in order to be a better partner to our customer.
- Integrity: Doing the right thing, even when nobody is looking. That is at the core of who we are.